If you have any general enquiries about VAT, you can now make them easily online. By signing into your VAT online account, you can view your payments and outstanding liabilities, submit your VAT return, and even get a duplicate VAT registration certificate. If your enquiry doesn’t relate to any of these services, there are other helplines available. Replies to VAT enquiry online can take up to 15 working days, so be sure to plan accordingly. Remember, if your enquiry is urgent, you can call HMRC directly, but keep in mind that this line is primarily for VAT or Fulfilment House Due Diligence Scheme enquiries.
Make a VAT enquiry online
If you have any questions or need assistance with your Value Added Tax (VAT), you can easily make a VAT enquiry online through the HM Revenue and Customs (HMRC) website. This convenient method allows you to access important information and get the help you need without the need to visit a physical office or make a phone call. Here are the steps to follow to make a VAT enquiry online.
Sign into your VAT online account
To make a VAT enquiry online, you will need to sign into your VAT online account. This account provides you with a range of services and allows you to manage your VAT effectively. Once you have signed in, you can access various features such as viewing your payments and outstanding liabilities, submitting your VAT return, and obtaining a duplicate VAT registration certificate.
Check a UK VAT number
If you need to verify a UK VAT number, the HMRC website offers a convenient service that allows you to check the validity of a VAT number. This can be helpful when you are entering into business transactions with other entities and want to ensure that their VAT registration is valid. By using this online service, you can quickly verify the accuracy of a UK VAT number and avoid any potential complications or issues.
Check when you can expect a reply from HMRC
After submitting a query or request to HMRC, it is natural to wonder when you can expect a response. The HMRC website provides information on how long it typically takes to receive a reply from HMRC. This can help manage your expectations and plan accordingly. However, if HMRC needs to contact you about anything confidential, they will respond by phone or post instead of through the online platform.
Ask HMRC Online
If you have a query about VAT and want to get a quick answer, you can use the Ask HMRC Online feature. This is a digital assistant that can provide answers to common VAT-related questions. In the event that the digital assistant cannot assist you, there is an option to transfer to an HMRC adviser if they are available. This online resource can be a helpful first step in finding the information you need.
Phone
In urgent situations, you have the option to contact HMRC by phone. It’s important to note that this option should only be used if your VAT or Fulfilment House Due Diligence Scheme (FHDDS) enquiry is urgent. When calling HMRC, make sure to have your postcode, FHDDS, and VAT registration number readily available. However, please be aware that this phone number cannot be used for payments or to agree on a time to pay. If you are facing difficulties with paying your tax bill, there are alternative procedures in place.
Before you call
Before contacting HMRC via phone, there are a few things to keep in mind. The helpline uses speech recognition software, so you will be asked to state the reason for your call. If you are unable to use speech recognition software, there are alternative methods to get the support you need from HMRC. Additionally, the helpline may ask you some security questions, so it is essential to have your details and address up to date in your business tax account to ensure smooth communication. If you do not have a business tax account, you can create one before checking your details.
Opening times
HMRC’s phone line opening hours are Monday to Friday from 8am to 6pm. It is important to note that the phone lines are closed on weekends and bank holidays. If you need to contact HMRC by phone, it is recommended to do so during the less busy hours between 8.30am and 11am. This can help minimize wait times and ensure a more efficient resolution of your query or concern.
Get help using VAT online services
If you are having trouble using or registering for VAT online services, there is assistance available. The HMRC website provides guidance and support to help you navigate the online platform effectively. Whether you need help with specific features or general guidance on how to use the services, this resource can provide the necessary information to ensure a smooth experience.
Post General VAT enquiries and letters with attachments
While online communication is the preferred method for VAT enquiries, there may be situations where you need to contact HMRC via post. If you have general VAT questions or are unable to reach HMRC online, you have the option to submit your enquiries in writing. It is important to note that replies to postal inquiries may take longer than 15 working days. You can send your letters with attachments to the following address: BT VAT, HM Revenue and Customs, BX9 1WR, United Kingdom.
VAT insolvency enquiries
If you have a question specifically about VAT insolvencies, the HMRC website provides guidance on which HMRC team to contact. Section 1.4 of VAT Notice 700/56 contains the information you need to address your query effectively. By referring to this resource, you can ensure that your VAT insolvency enquiry reaches the appropriate department for prompt assistance.
In conclusion, making a VAT enquiry online is a convenient and efficient way to access important information and get the assistance you need. Whether you need to sign into your VAT online account, check a UK VAT number, inquire about an expected reply from HMRC, or utilize online resources such as Ask HMRC Online, the HMRC website provides the necessary tools to address your VAT-related concerns. In urgent situations, you can also contact HMRC by phone, but it is important to have the required information readily available. By following the guidelines provided and utilizing the available resources, you can ensure a smooth VAT enquiry process and get the support you need.